Equipment Web Sites - Policies and Procedures

User Services: Equipment Web Sites

Policies and Procedures Needed




Type of process supported – classified ad sale or exchange

Documentation of site design, functionality

User procedures – “how to”

Support procedures: ISP, site administrator contacts


Document standards and requirements

Document method of compliance

Explain functionality on site

Liability limitations

Disclaimer or limitation of liability

User agreement

User privacy

Post policy on site

Acceptable listings: prohibited and discouraged items

Devise page to inform users

Specify consequences for violation

Fee schedule, if any

Formulate and post

Complaint handling

Devise procedure explaining to submit and post

Training in complaint handling

User assistance

Devise alternatives

Train “Help” providers



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Other Information

Title: Equipment Web Sites - Policies and Procedures
Module: User Services
Author: Trish Redmon
Audience: Administrator
Sub Title:
Procedure: Needed policies and procedures
Organization Source: Pass It On Center
Last Reviewed: 10-25-2009 7:15 PM